. We hereby inform you about the type, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and endeavor to strictly comply with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (GDPR), DSG and TKG 2003). All your personal data is processed on this basis.
Information obligations (Art 13 and 14 GDPR)
Your personal data, i.e.
your master data (surname, first name, address, email address, telephone and fax number, date of birth, customer number) as well as language and vehicle registration number,
the data in travel documents presented (passport number, passport data, date of birth, issuing authority, duration, nationality) and identity documents (ID card, driving license, etc.), including the issuing authority and duration.
the data on payment method and in connection with payments, in particular with EC cards, credit cards and bank cards,
the length of stay requested by you as well as destinations, hotels, contact persons associated with the stay, conditions, special services, health data, frequent flyer number, personal preferences that you disclose to us, and
special categories of data such as health data and data on special needs and marriage/partnership
are required for our services. This also includes bookings of travel, tourist guides, gastronomy, rental vehicles, transfers, registry processing, insurance, events, tours, accreditations, vouchers including customer creation, billing and their verification (B2B, B2C, FIT), ticket bookings.
This data is therefore stored and processed by us for these purposes and, if necessary, transferred to third parties with whom we work to provide the most effective and best possible service for our customers - this may also include service providers in third countries as processors, software and agency service providers.
The legal bases for these data processing processes are
the fulfillment of our pre-contractual and contractual obligations towards you,
your consents,
statutory, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contract management, reporting, legal disputes)
§ 96 TKG and
our legitimate interests (e.g. the improvement of our customer service, including in the case of legal disputes).
The duration of storage is determined by the duration of our business relationship, the consent you have given and the statutory retention obligations and legal obligations applicable to us. We emphasize that in the case of regular cooperation for our best possible customer service, we strive to know your customer requests already transmitted to us so well that we can satisfy you on an ongoing and permanent basis.
Our websites
Your access data is automatically collected and stored when you visit our website. This access data may include, in particular, the page accessed, the files viewed, the date and time of access, the IP address of the user, data of the accessing computer, in particular the browser and operating system, as well as the amount of data and the notification of successful access. This access data is used by us for internal statistical purposes in order to ensure the security of our website and to optimize it. If an illegal act is suspected, the access data is analyzed to preserve evidence.
By entering your personal data in one of our contact forms, you consent to the transmission to and storage and processing by us for the duration of the support of this specific request. This applies in particular to your inquiries via the contact form, chat and emails that you send us. We need this data to process your request and in these cases we also store your IP address for the purpose of preserving evidence. The data will be stored for as long as is necessary to answer any additional or subsequent questions you or we may have.
Newsletter
You are free to subscribe to our newsletter. The registration, for which you must provide your e-mail address and give your consent to receive the newsletter, can only become effective when you confirm a registration link that you receive by e-mail. In order to be able to provide you with targeted information in the newsletter that is of particular interest to you, we allow you to provide information on specific interests, key dates, locations and regions and the like when you register.
In each newsletter that you receive, you will find all the information you need to unsubscribe from the newsletter. For more information about our newsletters, please contact us at info@stuben-arlberg.at. We will be happy to help you.
Transfer to third parties / obligation of processors
We may
transfer your personal data to processors (e.g. for our electronic advertising in the form of newsletters) and to third parties who must be involved in the provision of the services you have requested, all of whom have undertaken to us to comply with the applicable data protection standards,
possibly also outside the EU. If compliance with European data protection standards is not possible - for example because standard contractual clauses, adequacy decisions or certifications are not guaranteed in the specific case - we will inform you in good time and also obtain the necessary consent from you. For further information, please contact us at info@stuben-arlberg.at.
Cookies and tracking services
We use cookies, which are small text elements that are used to store information in web browsers. Cookies are recognized the next time you visit our website and contribute significantly to speeding up loading processes and making the use of our offers convenient for you. The information recognized and stored by cookies is used to recognize you, but also to analyze your user behavior. They are stored on the server of the respective provider, who has undertaken to us as the processor to comply with the applicable data protection standards. After you have visited our website, cookies remain stored on your end device unless you refuse this from the outset or actively delete cookies. Actively deactivating cookies may impair the functionality of our website for you. You can also prevent the storage of cookies by selecting the appropriate settings in your browser software. However, we would like to point out that in this case you may not be able to use all the functions of our website. The statements made here with regard to cookies also apply in a similar form to other technical browser functions such as local storage and session storage.
We also use third-party content on our website to make our Internet presence as informative and convenient as possible for you. This includes Google Maps, RSS feeds and YouTube, for example. These third-party providers receive your IP address for technical reasons. We have no influence on the use of this data by the third-party provider. In this regard, we refer you to the privacy policies of the respective providers.
We use Google Analytics, a web analytics service provided by Google Ireland Limited, 4 Barrow St, D04 E5W5 Dublin, Ireland ("Google"). Google Analytics uses cookies. The information generated by the cookie about your user behavior is usually transferred to a Google server in the USA and stored there. Your IP address is shortened beforehand within the European Union and thus anonymized or at least pseudonymized. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google uses this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. In this context, please also note Google's privacy policy, in particular the information available under the following two links: https://support.google.com/analytics/answer/6004245?hl=de and https://www.google.de/intl/de/policies/
We work with Microsoft Clarity and Microsoft Advertising, operated by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA ("Microsoft"). These services track how you use and interact with our website through behavioral metrics, heatmaps and session replays to improve and market our products/services. Website usage is tracked using first and third party cookies and other tracking technologies to measure product/service popularity and online activity. In addition, we use this information for website optimization, fraud/security purposes and advertising. For more information about how Microsoft collects and uses your data, please see the Microsoft Privacy Statement: https://privacy.microsoft.com/privacystatement
We use YouTube to display videos. YouTube is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). When you visit a page with an embedded YouTube video, a direct connection is established with Google's servers. Information about the use of this website and other data, such as your IP address, may be transmitted to Google. We have no influence on the scope and further processing and use of the data collected. Please refer to Google's privacy policy, available at the following link: https://policies.google.com/privacy
We use Google Maps to display maps. Google Maps is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). When you visit a page with an embedded Google Maps map, a direct connection is established with Google's servers. Information about the use of this website and other data, such as your IP address, may be transmitted to Google. We have no influence on the scope and further processing and use of the data collected. Please refer to Google's privacy policy, available at the following link: https://policies.google.com/privacy
Rights of data subjects / objection / contact
You can request information about your personal data stored by us at any time free of charge. As a data subject, you also have the right to object to, access, erasure, rectification, restriction and portability of your personal data. As we process the data on the basis of our legitimate interests, you generally have the right to object if you have reasons arising from your particular situation that speak against this processing. As we (also) process the data for direct marketing purposes, you can object to this processing for direct marketing purposes at any time.
You can withdraw any consent you have given us under data protection law at any time. Withdrawal does not affect the lawfulness of the processing carried out up to that point. If you withdraw your consent, we will no longer process your data for the above-mentioned purposes from that point on. For a revocation and further information on your rights as a data subject, please contact us at info@stuben-arlberg.at. We will be happy to help you.
The Austrian Data Protection Authority (DSB), Barichgasse 40-42, 1030 Vienna, is the competent supervisory authority for complaints.